Flowers and Gifts to Italy
Refunds and Replacements
At BunchesBaskets.it, customer satisfaction is important to us. Refunds or replacements may be considered in legitimate cases where a product arrives damaged, defective, incorrect, or substantially different from what was ordered.
If you experience any issue with your order, please contact our customer support team as soon as possible. To help us investigate the matter efficiently, customers or recipients must provide clear photographs of the delivered product along with the order details within 48 hours of delivery.
Upon reviewing the complaint, we may offer one of the following resolutions, depending on the circumstances:
Each claim is reviewed individually, and the final resolution will be determined at the sole discretion of BunchesBaskets.it.
To facilitate a prompt review, our team may request additional photographs, information, or supporting documentation related to the order.
Where a claim is approved, any refund issued will be limited to the value of the affected product(s) only. If an incorrect product has been delivered, we may arrange a replacement with the correct item or refund any applicable difference in value.
Situations Where Refunds Cannot Be Provided
Refunds, replacements, or credits will generally not be available in the following circumstances:
Orders containing fresh flowers, cakes, fruits, plants, gift baskets, gourmet hampers, chocolates, or other perishable products where the customer has provided incorrect, incomplete, or inaccurate delivery information.
Deliveries that cannot be completed because the recipient is unavailable, refuses the delivery, cannot be contacted, or fails to collect the gift where required.
Complaints submitted more than 48 hours after delivery.
Issues arising after successful delivery due to improper storage, mishandling, neglect, or misuse by the recipient or any third party.
Minor variations in flowers, packaging, containers, decorations, or gift presentation resulting from seasonal availability or local supplier substitutions of equal or greater value.
Delays caused by circumstances beyond our reasonable control, including adverse weather conditions, transportation disruptions, public holidays, strikes, government restrictions, or force majeure events.
Order Cancellation Policy
If you wish to cancel an order, please contact our customer support team immediately after placing the order.
Cancellation requests can only be accepted if the order has not yet been processed, prepared, scheduled, or dispatched for delivery.
For approved cancellations, a deduction of up to 7% of the total order value may be applied to cover payment processing fees, banking charges, currency conversion costs, and administrative expenses.
Once an order has entered preparation, production, fulfillment, or delivery stages, cancellations, modifications, or refunds may no longer be possible.
Perishable products such as flowers, cakes, fruits, gourmet hampers, chocolates, and customized gifts are often prepared shortly after an order is received. As a result, cancellation requests submitted close to the delivery date may not be eligible for approval.
In exceptional situations, BunchesBaskets.it may review cancellation requests individually. Any cancellation approval, refund amount, or goodwill adjustment shall remain solely at the discretion of BunchesBaskets.it.
Contacting Customer Support
If you have questions regarding your order, delivery, refund request, or cancellation, please contact our customer support team with your order number and complete details of your concern. We are committed to reviewing all inquiries fairly and responding as promptly as possible.